In our next Shop Owner Sucess webinar Nancy Friedman the "Telephone Doctor" will discuss how to achieve better brand and company customer loyalty. You get less than 20 seconds when a customer walks into your shop or calls and asks a question. It’s those 20 seconds that means the sale. Improving your company’s approach to customer interactions can have a noticeable impact on customer retention, renewal, and satisfaction. Nancy’s Golden Nuggets program is unique, engaging, entertaining and educati
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Click the link below to listen to the full interview with Nancy Friedman. The Telephone Doctor and customer service expert talks with Rebecca Monet and Tracy Kawa about the importance of kindness and humor in life and business. https://hubs.ly/Q01ky0bv0 | The Franchise Woman
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