Understanding why customers are abusive - Customer Service: Handling Abusive Customers Video Tutorial | LinkedIn Learning, formerly Lynda.com
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Every company has tough customers, but there’s a difference between “difficult” and “dangerous.” A disrespectful customer doesn’t just create a bad experience...they put your reputation, your team, and your culture at risk. When a tech comes back and tells you a homeowner cursed at them, accused them of things that never happened, or tried to pull them into a weekend side job, that’s not someone who just needs extra patience. That’s someone who’s testing your boundaries. And the moment a custome
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