In recent years, jewellery retailers have been encouraged to embrace ‘chatbots’ as a cost-effective method for addressing run-of-the-mill customer service demands.
The CEO of the world’s largest luxury goods company, Louis Vuitton Moët Hennessy (LVMH), has testified in court in France in a case concerning illegal surveillance.
Australian jewellery retailer Fairfax & Roberts launched a new digital platform in October, offering consumers access to a digital wholesale diamond marketplace.
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