The Customer Relationship Management (CRM) industry has evolved significantly in recent years, driven by the integration of ...

U.S. holiday shoppers have big plans to use small screens for a head start this year on Thanksgiving Day, and retailers have ...

Abhishek Das is a distinguished software engineering leader with over 12 years of experience in designing and implementing ...

Yet, the Salesforce study highlights the need to build confidence in the AI agent experience, which can be done by providing ...

South East Water is on the cusp of going live with two Salesforce AI services that it hopes will allow customer service agents to resolve calls faster, improving customer experience and satisfaction.

A viral social media thread by tech industry figure Deedy Das has ignited a fierce debate about engineering productivity at ...

We recently published a list of 15 AI News That Broke The Internet. In this article, we are going to take a look at where ...

Just last year, Inflection AI was as hot as a startup could be, releasing best-in-class AI models it claimed could outperform ...

Our overall thesis on Dell includes consistent sales growth within the AI-optimized server market, a return to better growth with the storage market, and product cycle driven growth in PCs in fiscal ...

In September, ServiceNow released Xanadu, a range of new features in its latest Now Platform update, including ServiceNow AI ...

Former Salesforce executives have launched carbonx Data & Marketing, a consulting agency specialising in Salesforce data ...