The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX. Zeus Kerravala ...

The latest generative AI-powered virtual agents can do much more, including holding real conversations, answering questions in detail, and even solving problems or making sales on their own. Powered ...

As customer service teams grapple with rising workloads and the challenge of managing vast information streams, AI-powered ...

Understanding the productivity impacts of remote work was difficult as there is rarely a baseline, or regular measurement, of productivity for most knowledge workers. A single universal metric does ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...

For AWS, as for all the CCaaS solution providers, the existing Avaya on premises installed base has provided a steady stream of new logo customers. As AWS began offering Amazon Connect to existing ...