The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

As customer service teams grapple with rising workloads and the challenge of managing vast information streams, AI-powered ...

Understanding the productivity impacts of remote work was difficult as there is rarely a baseline, or regular measurement, of productivity for most knowledge workers. A single universal metric does ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

The latest generative AI-powered virtual agents can do much more, including holding real conversations, answering questions in detail, and even solving problems or making sales on their own. Powered ...

The new, out-of-the-box agents include the following: Agents in SharePoint Users can create their own agents, tailored to specific SharePoint files, folders or sites that support common business ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...

Mitel CX is aimed at medium-to-large contact centers, including: Current MiCC business customers who want to add modern AI and digital capabilities Existing Mitel UC customers (MiVoice Business, ...