Agentforce is how humans with AI drive customer success together, equips organisations with autonomous agents that boost ...

The Customer Relationship Management (CRM) industry has evolved significantly in recent years, driven by the integration of ...

U.S. holiday shoppers have big plans to use small screens for a head start this year on Thanksgiving Day, and retailers have ...

Abhishek Das is a distinguished software engineering leader with over 12 years of experience in designing and implementing ...

Yet, the Salesforce study highlights the need to build confidence in the AI agent experience, which can be done by providing ...

The Dow Jones is up around 20% YTD, and has outrun its own 200-day Exponential Moving Average (EMA), currently rising into 40 ...

South East Water is on the cusp of going live with two Salesforce AI services that it hopes will allow customer service agents to resolve calls faster, improving customer experience and satisfaction.

A viral social media thread by tech industry figure Deedy Das has ignited a fierce debate about engineering productivity at ...

We can deliberately manage AI agents to get the most from them instead of letting them take control of us. Here are 4 ways to ...

HP chief executive says the company can navigate Trump tariffs. Enrique Lores expects AI PCs to drive more business in 2025.

We recently published a list of 15 AI News That Broke The Internet. In this article, we are going to take a look at where ...