In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

After years of eschewing big mergers, ServiceNow Inc. is on a deal spree. It has spent at least $12 billion this year on ...

FIVN's enterprise AI bookings are surging as cloud contact centers shift to AI-orchestrated workflows, setting up stronger ...

ServiceNow has shifted into a more aggressive deal-making phase after years of avoiding large acquisitions, committing at least $12 billi ...

NTT DATA announces the acquisition of The Cloud People Group AS, one of the largest pure-play ServiceNow partners in Europe. Founded in 2019, The Cloud People is headquartered in Oslo, Norway, with ...

Today's AI agents are a primitive approximation of what agents are meant to be. True agentic AI requires serious advances in reinforcement learning and complex memory.

The Alliance aims to engage Asian Americans to contribute and drive developments in the most consequential technology since the introduction of the internet. When we were considering what to name this ...

Five9 FIVN is anchoring its growth strategy around its strategic partner ecosystem as enterprises shift toward AI-driven customer experience platforms. Rather than relying on incremental seat ...

Solving the last-mile problem can elevate the manager’s role. With the right data, they can expand their span of ...

Datadog DDOG and Five9 FIVN are key players in the enterprise cloud software industry, offering solutions that enable ...

The artificial intelligence (AI)-driven astonishing bull run of 2023 and 2024 has continued in 2025 too. The momentum of the AI infrastructure segment is in top gear this year. The AI space remains ...