In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

After years of eschewing big mergers, ServiceNow Inc. is on a deal spree. It has spent at least $12 billion this year on ...

FIVN's enterprise AI bookings are surging as cloud contact centers shift to AI-orchestrated workflows, setting up stronger ...

Today's AI agents are a primitive approximation of what agents are meant to be. True agentic AI requires serious advances in reinforcement learning and complex memory.

The Alliance aims to engage Asian Americans to contribute and drive developments in the most consequential technology since the introduction of the internet. When we were considering what to name this ...

Solving the last-mile problem can elevate the manager’s role. With the right data, they can expand their span of ...

FPJ: How has Zoom’s strategy in the India SAARC region evolved since its entry in 2019, considering the rapidly changing ...

ServiceNow has spent at least $12 billion on acquisitions and investments this year. The biggest deal ever was last week's $7.75 billion acquisition of ...

After years of splashy demos and speculative forecasts, artificial intelligence in 2026 is being judged on a simpler metric: does it work in the messy reality of business and public services. Boards, ...

Enterprise software stocks across the board are experiencing weakness to start the New Year's first day of market action, ...

In an era of relentless executive turnover, ServiceNow is making a bold bet on the power of stability. The software giant ...

The United States stands as the global hub of technological innovation, hosting some of the most influential Information ...