Workers spend almost four hours per day on average communicating through email, instant messaging, and video or phone calls, according to a 2023 survey from Zoom. Alison Wood Brooks, author of Talk: ...

Not every conversation is collaborative. Some people don’t want to negotiate—they want to dominate. In these cases, emotional appeals and problem‑solving frameworks often fail. For years, many people ...

You know that moment when someone says the exact wrong thing at the exact wrong time? It’s not just awkward—it’s costly. Because as, communication expert and Exactly What to Say author Phil M. Jones ...

When I first started using AI chatbots, typing in questions was my preferred way of communicating. But as more tools have adopted voice support, and improved their natural language skills, I find that ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

In today’s polarized climate, political talk seems to pop up everywhere—even at work. But while some conversations can create connection, political discussions in professional settings can carry ...