Sprint and IBM are getting cozier as they agree to a five-year customer-service contract and new business initiatives that could be worth billions of dollars between the companies. The new alliance ...

IBM and LivePerson have teamed up on what the companies are describing as an “out-of-the-box integration of bots and AI with human agents” that combines the talents of IBM’s Watson Virtual Agent ...

Remember when customer service involved talking to a live person? If IBM has its way, soon your issues with your order will be handled by LivePerson, an AI-based chatbot that apparently is so ...

Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies better field customer phone calls. The IBM Watson ...

Lenovo is turning to its longstanding partnership with IBM to improve its customer service with blockchain and AI-powered tools. Under the new, multi-year agreement, Lenovo will use IBM's tools to ...

Supercomputer and gameshow champion Watson is being put to use in the call centre through a new partnership that will see IBM Watson’s technology used to improve customer service experiences. The ...

IBM's question-answering Watson supercomputer is building quite the résumé. First it won a much-publicized showdown against the two greatest Jeopardy! champions of all time, then it went to medical ...

IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Every year, companies spend 1.3 trillion dollars on 265 billion customer ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. IBM and Synnex have announced a definitive agreement in ...

Although 80 percent of CEOs believe they offer customers superior service, only 8 percent of their customers agree. Banks and financial services firms cannot afford to have such a discrepancy. With ...

The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...