Chatbots may be necessary for providing today’s customer experience, but they’re not sufficient. Use these three human-focused ways to connect with your audience. Delta’s competitors aren’t sitting ...

Customers today yearn for an authentic human connection with the brands they patronize, yet many companies still rely on mass marketing tactics and transaction-based engagement models that treat ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. More than half of customers don’t believe companies have their best interests in mind, ...

EV maker Rivian Automotive Inc RIVN is prioritizing human interaction to enhance its customer support, distinguishing itself from the conversational AI trend. What Happened: In a recent tweet, Rivian ...

Many customers are used to seeing the banking industry as soulless, focused only on making a profit. However, inspired by new technological opportunities, financial companies have made significant ...

There’s a piece to B2B marketing that isn’t always quite as highlighted — the fact that you are still marketing to people. People talk about the importance of account-centricity in B2B marketing like ...

BENGALURU, India, Jan. 20, 2021 /CNW/ -- Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced the launch of Infosys Cortex, its customer engagement ...

Members of Fast Company Executive Board share their expert insights. [Image: Courtesy of the individual members.] The Fast Company Executive Board is a private, fee-based network of influential ...

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever. Using the data at their fingertips, retailers ...

As artificial intelligence and machine learning continue to transform the way businesses conduct their daily operations, it's important for leaders to remember to keep in mind the original intention ...

BENGALURU, India, Jan. 20, 2021 /PRNewswire/ -- Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced the launch of Infosys Cortex, its customer ...