Washington, D.C.’s 911/311 call center. Analysis of 911 calls through the district’s performance management system resulted in the use of nurses to divert some health crisis calls away from emergency ...

The changing digital and search landscape — from simply compiling results to attempting to give searchers the essence of a brand — requires those managing reputations to keep up with emerging tech to ...

The evolution of cloud-based technology is continuing to reshape the data management landscape. As data volumes increase, users in different industries are demanding flexible, scalable processes that ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The employee performance management process is ready for an overhaul, thanks to the changing ...

It’s still a bit fuzzy, right? What does it mean to be a manager? In the early 1900s, the Industrial Revolution brought rise to not only a concept called "Mass Production," but also a concept, at the ...

If you look at the past, patch management was not a cybersecurity issue; rather, it was an IT issue. And it wasn't until the emergence of Code Red in 2001 when Microsoft started issuing patches to ...

Following the global financial crisis that began in 2007–08, policy- makers have multiplied their efforts and implemented reforms to strengthen the resilience of the financial sector. But – while ...

MetLife’s annual Employee Benefit Trends Study, now in its 21 st year, is a thought leadership piece initially designed to demonstrate the brand’s expertise in the benefits product space through ...

The unified managed account has undergone a quiet but powerful evolution over the past two decades as managed accounts continue their journey to client centricity. What began as a tool to enhance the ...