For those who haven't been following his adventures, posts Dell adventure begins again, day 1 and Dell repair adventure, day 3 will bring you up to speed.

Small businesses are increasingly given short-shrift by large tech corporations. Dell has shown that it really doesn't have a support organization that has any clue, or the needed resources, to ...

At a CES pre-briefing last week, Dell told me that the prototype laptop is 100% modular and that every part of it, from chassis to speakers, can be removed, replaced, and reused to fuel what it ...

I’ve been a consumer PC expert at PCMag for 10 years, and I love PC gaming. I've played games on my computer for as long as I can remember, which eventually (as it does for many) led me to build and ...

Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service ...

Dell, one of the world’s major PC makers, is working on bringing more user-friendly repairability to its laptops. It teased us last yearwith an early version of Concept Luna, which promised to ...

“As a service” has become all the rage these days, whether it is with ridesharing (Uber and Lyft), grocery shopping (Instacart), home improvement (HomeAdvisor), and of course, datacenters as a service ...

Since our last episode, our hero has been communicating with Bob Pearson, Dell's VP of Communities & Conversations, and Bill Bivin, Dell's Community Liaison, about getting my Dell Lattitude D620 ...