Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, ...

College of William and Mary researchers are working on RCB (real-time collaborative browsing) to make things easier for those who want to surf together, such as businesses with customer support or ...

With shoppers going digital in a hurry in the aftermath of the pandemic, companies are compelled to rapidly expand customer self-service into digital spaces to ensure and safeguard business value.

Even though e-mail and Web-based self-help sites are a great way to support customers, sometimes people crave the human touch, especially in this increasingly electronic age. But how can you put a ...

Co-browsing, also known as, collaborative browsing, allows helpdesk agents of the I-T department to collaborate with the taxpayer’s browser in real-time, just at the click of a button. It puts a human ...