Up until recently, when you asked an analyst firm for insight on the virtual call center market, they sent you to the contact center folks, who in turn talked about bricks-and-mortar organizations and ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s ...

Rather than choosing offshore providers for cost savings, North American companies find more value in the customer service benefits of staffing virtual call centers with U.S. agents. When it was ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don’t matter. Setting up a virtual call center is easier and faster than you might think. A lot of ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...