University Technology ([U]Tech) recently updated the chat tool available on help.case.edu. This new chat tool will not require a software download to use and will ...

Engadget readers like yourself are probably more tech savvy than the average person. That means you may get roped into helping older family members with email woes, new phone setups, or deciphering if ...

Gripe Line reader Dave recently became entangled in a particularly frustrating experience with a Microsoft tech support chat bot that left him angry and in disbelief. “I recently upgraded my computer ...

At one time, if your organization used Google Workspace and you asked me to recommend a team chat tool, I would have suggested Slack. For many uses, Slack was a solid selection as a multiplatform ...