Be that as it may, the on-line form is a good approach for one aspect of the issue. But we also need to assume trainability and intelligence, not robot-like reactions, on the part of help-desk ...

At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.

As an example, following your help-desk lead: a help-desk application accepts tickets for issues automatically in response to e-mail to a specified address. A new ticket is always created for each ...

Business process management vendor Metastorm on Wednesday announced the availability of e-Service Desk Process Pod, a packaged application that enables Metastorm BPM customers to easily deploy ...

Fixed-price contracts for IT managed services have been touted for a few years by government agencies and industry as a path forward to innovation and cost savings for both sides of the federal ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

LANDesk Service Desk 7.6providesthe only IT Service Management (ITSM) solution that inspires user confidence through process-driven, user-oriented IT on a global scale for IT organizations looking to ...