Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

(NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement ...

Belmont, CA (BUSINESS WIRE) - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

Aspect, a leader in workforce management and workforce engagement solutions, and Cinareo, a cloud-based capacity planning & ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. Scale across channels with confidence: Staffing accuracy improves across ...

LOS ANGELES & RICHARDSON, Texas--(BUSINESS WIRE)--Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...

Helport AI Limited has launched Helport Remote, an advanced workforce monitoring tool catering to the needs of remote contact centers, particularly for large-scale, global operations. The innovative ...

SAN FRANCISCO, Dec. 10, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...