Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Since its debut at Enterprise Connect 2017, AWS has released new functionality for its cloud contact center solution, Amazon Connect, with regular cadence. Beginning in 2018, contact center market ...

FAIRFIELD, N.J.--(BUSINESS WIRE)--#1111managedconnectivity--11:11 Systems (“11:11”), a managed infrastructure solutions provider, today announced the availability of 11:11 Managed Connectivity for AWS ...

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...

Enterprise Tech Leaders to Define the Industry's Future for AI-Driven Customer Experiences, Collaboration and Secure Communications ...