Are you a good bot or a bad bot? More than 30 malicious Chrome extensions installed by at least 260,000 users purport to be helpful AI assistants, but they steal users' API keys, email messages, and ...

In a bid to stave off a major investigation by the European Commission, Meta said on Thursday that it would allow AI companies to offer their chatbots on WhatsApp via its business API for the next 12 ...

AI agents and chatbots both manage conversations, but the AI chatbot difference lies in autonomy and capability. While chatbots follow scripted responses, AI agents execute multi-step tasks ...

Chatbots, including those powered by artificial intelligence (“AI”), are growing in popularity, but they must be deployed in a compliant manner to avoid creating more problems than they solve. In this ...

Chatbots continue to dominate day-to-day AI-based tasks. General-purpose models with various pricing tiers are in the spotlight, but many specialized models also exist, making chatbot options in 2026 ...

Every user interaction improves chatbot performance. Developers are therefore incentivized to boost user engagement. This can lead to sycophancy, emotional manipulation, and worse. Anyone who ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...