• Roy's Appliances
    2006 Sullivant Ave, Columbus
    CLOSE · 13:30 - 17:00 · +1 614-551-1700
  • Appliance Factory
    Appliance Factory
    2.5
    57
    6440 Sawmill Rd, Columbus
    CLOSE · 09:00 - 19:00 · +1 614-735-5468
    "This is about a $5000 defective (possibly used) mattress we are unable to return. Date of initial sale: Sunday July 20, 2025 Product: Tempur-Pedic Pro-Adapt Twin XL (medium) and Twin XL (firm) Cost: $5000 (sold on a comfort guarantee and 30-day return policy for this major purchase) -- Delivered: Saturday August 2, 2025 Requested exchange: August 24, 2025 (firm mattress too firm, medium was better) -- Replacement Product: Tempur-Pedic Pro-Breeze (medium, king size) Cost: same but bought additional low profile box spring ($300) -- Delivered: Tuesday September 2, 2025 Reported something wrong with mattress about a week later and couldn't use the mattress. It was abnormally soft in spots as if it was previously used. Sales person said she would need to contact the store manager who would look into options and get back to us. After another week went by we didn't hear from them, we went back to the store. The manager seemed surprised to see us and tried to blame not getting back to us on his sales associate. Asking for an update on our options for return or exchange, the manager (Adam) unprofessionally and flippantly told us we're stuck with the defective product and if we don't like it, sell it on Facebook marketplace. We said this was unacceptable and asked to speak with someone else. Without any help from Adam, we did our own research and found the President's hotline number. I left a voicemail to explain and escalate this matter. I felt the representative Jonathon was much more professional and said he would get back to me in a day or so. After patiently waiting three weeks for a resolution, and following up a couple of times, I decided it would be in our best interests to file this complaint with the Better Business Bureau. We still seek a fair resolution that could include a refund minus 20% restocking fee, a new mattress to replace the defective one (possibly used?) we were given, or even store credit to buy appliances we need. We cannot accept keeping a $5000 defective mattress we cannot use or sell. Buyer beware of these sketchy sales practices. Update: I also filed a claim with the Ohio Attorney General's consumer protection department."
  • Columbus Appliances and Parts
    Columbus Appliances and Parts
    3.5
    3
    3755 S High St, Columbus
    CLOSE · 09:00 - 18:00 · +1 614-367-1820
    "BUYER BEWARE!!!!! Spent $350 on a fridge and within 6 months the fridge stopped working twice. First time they came out and fixed 2nd time they said sorry out of your 90 day warranty. I left a message for Rhonda the manager who refused to return my call, had one of the associates call me. When I called back the next day I explained we are having the same issue as we did the first time they out and fixed they said sorry. It's $59.99 to come out plus parts and labor. I told her the first time I called for the service call I asked specifically I'm concerned we may have this issue again after our 90 day warranty. I was told sometimes if it's a reoccurring issue we'll make an exception and fix it again. Ronda said I would have never been told that..... implying I made this up. She was rude and very unprofessional. So we basically just washed $350 down the drain. This place has horrible customer service and sells appliances that stop working only a few months after owning!!!"
  • Overstock Plus Liquidation Outlet
    Overstock Plus Liquidation Outlet
    1
    2
    4664 Cleveland Ave, Columbus
    CLOSE · 10:00 - 18:30 · +1 614-966-4878
    "We went there just to look around and found some beautiful floor lamps...we were not smart and they were not honest....outside of box says damaged ..threads on lamps pieces not straight. So we got them home and of course the pieces to make the tall living room lamp did not screw together properly. My husband was able to use his vice to align the threads properly. We were able to fix them BUT WE WILL NEVER SHOP THERE AGAIN. ALL SALES ARE FINAL...not matter what."
fridge freezer cold bottom fridge not cold
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