"We had a power outage and these awesome guys helped us by flashlight!\nAlways so friendly and helpful!!\nLocal business at its best!!\nShop this store!! Support them, they are here for us!!!"
The Home Depot
2.5
39
4101 Trueman Blvd, Hilliard
OPEN · 06:00 - 21:00 · +1 614-876-5558
"I purchased my GE top load washer & dryer online, through Home Depot, on August 25, 2020. I also went with their extended warranty through Asurion. \nDuring the first part of December 2024 the washing machine wasn't functioning\nproperly. I contacted Home Depot Protection Plan. About a week and a half later on December 16, 2024, a technician arrived and determined the unit needed a speed sensor, and ordered one. On January 2, 2025 the speed sensor was replaced. It didn't solve the issue. A motor & invertor board was ordered. On January 15, 2025 those parts were installed. Didn't help. The main board was installed. Still not working properly. A technician was due to come out on January 15, 2025, but received a call saying the wiring harness needed replaced. Again, on order. It is due to be installed February 6, 2025. It's going two months with no working machine. They won't replace the unit, even though a technician has been out here four times. I'm 76 years old and having to go to a laundromat. I can safely say this has been one of the worse experiences I've had to deal with."
Harbor Freight
5
1
901 Hebron Rd, Heath
CLOSE · 08:00 - 20:00 · +1 740-924-5400
"I'm converting a cargo van into a camper and I can't believe how many times it's been Harbor Freight that has come through with just the right tool."
Lowe's Home Improvement
2
49
8231 E Broad St, Reynoldsburg
OPEN · 06:00 - 21:00 · +1 614-769-9940
"It didn't start off well, let me say that. Normally when I go into Lowe's, I'll get a few people to ask me if I need help. August 1, 2025, I'm coming in to purchase a new garage door and opener. I could have gone to Menards or Home Depot, but I normally leave Lowe's confident because unlike the others mentioned, I get assistance. I go to my area and there is no one in or around that aisle. I see a staff member walking by and ask if he could page someone back to the garage door area. While I'm waiting I hear staff members being paged to other areas. Ok they are busy today. I continue to wait. I know what door we want but let me I find out which opener will work for us. They had two brands with three models for each. I'm looking up the power of the doors and the other features, WiFi, back up battery, keypads. I'm getting excited because my garage door opener hasn't worked in years. I continue to hear more pages overhead, but I understand that people get busy and sometimes you have call offs. I'm still gung ho that my front door will no longer be the main source of entry and shoes can be removed at the garage door. I look at my watch and realize that I've been waiting for 35 minutes. My excitement and confidence turns into annoyance. So bad that I start talking to myself. "Are telling me, I'm trying to make a big purchase and I need my husband to be taken seriously." I was on fumes!!!! I left my cart in the aisle and started walking to my car. I was pissed so my pace was fast, but on my way out the door I saw the manager's picture and telephone number so I stopped and took a picture. Oh they were going to hear from me! I got my picture and started for my car, again at a fast pace because I am boiling. I get to my car and I hear someone ask me, "Ma'am is everything okay? Did you get what you needed?" I am mad and then I'm a single woman in the parking lot, so my defense grew. Trying to increase the distance between us while trying to understand him, I know my facial expression was crazy, but he continued to defuse me. Once I focused on his face, realized that he was the young man in the picture I just took. I went from feeling ignored and not being seen to be extremely valued. He didn't have to show that much initiative. He cared like this was his personal business and his reputation was on the line. I've been in customer service all of my life. Starting as a newspaper carrier to now being a nurse. Customer service isn't what it used to be. That managers name is Yves Fortune and yes I'm posting his picture so that there is no mistake of who he is. Needless to say that he defused me and I returned and made my purchase. Robert Schobert, who was on his lunch break, took over from the young man who was trying to answer my questions. Robert was very knowledgeable and helped me to make wise decisions on my purchases. I walked out feeling as confident and happy as I initially did when I first entered the building. Thank you so much guys."
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