"Went online to get a quick deal on a microwave, saw what I wanted! Deo(Dave) was available, although it was not his dpt, I requested his assistance and he didn't Blow me off! It was on front of my face& I was Kinda embarrassed. He checked me out, placed my purchase on a cart! SO pleasant&helpful. Never have I had an experience such as this! Also, Nice Smile! made my day! Thanks again"
Best Buy
2
102
1375 Polaris Pkwy, Columbus
CLOSE · 10:00 - 22:00 · +1 614-430-0789
"Placed an order on september the first to be delivered on the seventh between 13:45 and 16:45 for a fifty five inch tv and a soundbar, The time came and went with no call and no show. Driver finally calls at eight fifteen, says they're picking up the soundbar at the at the store. I told them at that point we need to reschedule. I called and talked to customer service, and they said, I would have to call on Sunday. So I did, then they told me, I'd have to wait 24 to 48 hours for them to process it. Here it is monday at twelve noon and still have not received a call back to schedule the new delivery and they've got my money. That has got to be the dumbest ass procedure, i've ever heard about you never make customer wait. And when you screw up that customer should get top priority to get it fixed. I wouldn't trust best lie if they were in church praying. Unfortunately yelp will not allow up me to give them zero stars when they truly deserve negative numbers."
Best Buy
2
65
2782 Taylor Road Ext, Reynoldsburg
CLOSE · 10:00 - 22:00 · +1 614-863-3442
"Bought a washer and dryer this past summer. When they were installed, the cold water shutoff valve was leaking after the install. I tried to call the store to get help, but after multiple calls, I was only able to speak with an overseas customer rep. I spoke with 2, both were very difficult to understand, and were not able to help getting anyone out to my house to look at the problem. I went to the store where I was able to speak with the sales person I had worked with when purchasing, but he was only able to tell me someone would call the next day. Was never able to speak with a manager, but was given a manager's card. Meanwhile, I've got a leaking shutoff valve. After going home from the store, I had to move the dryer to close the shutoff valve. When moving the dryer, the dryer venting fell off where it connected to the vent leading out of the house. There was no clamp or tape utilized to connect it. The following day, someone did call, I told them about the dryer vent failure, along with the leaking shutoff valve. The only thing they offered was to have the same installers come out to look at it. Why would I have the same installers come out that did a very poor job the first time? I ended up fixing the vent and shutoff valve myself. What would someone do if they did not know how to repair it on their own? Best Buy doesn't seem to be able to provide quality installers. I did email the store manager, as they did not return my calls, about my experience. I never received an email reply. I will not shop at or recommend Best Buy in the future."
Best Buy
2.5
85
5800 Britton Pkwy, Dublin
CLOSE · 10:00 - 22:00 · +1 614-793-8630
"Ordered dishwasher Nov 6. supposed to be installed Nov 10 but due to new flooring I had to do some changes. they came back after that on Nov 17 and said it wasn't good enough. (later confirmed it was fine). Paid lots of money for someone to come out and remove two rows of hardwood floor and rescheduled delivery for Nov 20 They kept confirming delivery. But then someone called me and said that was just confirming install not delivery (none of the confirmations said this). So now they are going to try to figure out when they can come out. and yiu can never talk to anyone at the store. they keep routing you to corporate and they are clueless. Not sure when if ever I will get this delivered. If I can get it from somewhere else I will cancel this order. Not that they care at all"
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